A lot more signups for customer service tool Robin
Dutch customer service tool solution Robin saw the amount of signups grow with 100% in the first quarter of this year, compared to Q4 of 2012. Robin’s founder and CEO Patrick Speijers told us this, and the fact the company wants to spread their wings internationally, was reason for them to expand their team with a new marketing manager and a customer success manager.
For Robin this news forms a good start to make that second step: going abroad. With an investor backing the one-year-old company the founders are eager to offer their customer service tool also to online merchants outside the Netherlands. And that step may be made sooner than they initially thought, because the recent amount of signups per month is something they’ve never seen before. Normally about hundred web merchants sign up for the online customer service assistant, but now there are more than two hundred. That number is still growing by the way, as the month hasn’t ended yet.
And all this because Robin recently released an app for Shopify users. Some 50.000 extra online merchants can now use and implement Robin in their ecommerce platform. Next week, when there will be a Magento convention in the Netherlands, Robin will announce their Magento extension, which is already downloadable in Magento’s extension marketplace Magento Connect. “With this, Robin will be available as an integrated customer service solution for an extra 150.000 online merchants”, says Speijers. And if that’s not all he also told us that he and his team are working hard on new features and soon apps and extensions for other ecommerce platforms are to be revealed.
Robin is an intelligent customer service assistant for teams of small and medium sized online stores. Their cloud based software aggregates all client conversations from all channels and consolidates these in one smart and easy-to-use interface. Robin learns from every question asked and every answer given.