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Trustmarks

There are so many online stores, a lot of consumers can no longer see the wood for the trees. That’s why some years ago trustmarks were being introduced. Retailers can submit their store but they only get approved if they follow certain rules, like showing who’s behind the store, informing the customer about his rights, providing information about returning products bought online, et cetera. Here, on this page you’ll find all the articles we’ve written about such trustmarks.

EMOTA launches European trustmark for ecommerce

The European Multi-channel and Online Trade Association launched its European trustmark for online merchants yesterday. The association, which claims to represent more than 80% of the ecommerce industry in Europe, establishes harmonized certificate criteria for all national trustmarks in Europe. Continue reading

Trusted Shops expands to Italy and the Netherlands

Trusted Shops, an European trustmark for online shops with buyer protection, has expanded its services to Italy and the Netherlands. An expansion to Belgium is planned to go live at the end of this month. In the Netherlands it will face serious competition with Thuiswinkel.org, who is also one of the founders of Ecommerce Europe. And that organization also wants to have a pan-European trustmark for consumers. Is this a first sign of the start of a battle for the trust of the European shop owner? Continue reading

Google wants Trusted Stores in the UK

The Trusted Stores programme Google first tested in the United States may be coming to the United Kingdom later this year. The service has proved to be highly popular in the US, so an expansion to British merchants seems like the next logical thing to do. Continue reading