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Daktela

Call center software with CRM integrations Visit website

Daktela is a call center software solution with CRM integrations. The company provides cloud-based PBX solutions and an omnichannel contact center module, connecting phone, email, web chat and social media through one tool only.

Daktela natively supports unified reporting across all communication channels and offers tens of frequently used reports and automatically records communication history from all channels into the CRM customer’s card. Then the CRM card is automatically provided to the operator in the right time.

Open platform with API
Daktela offers an open multichannel platform with a REST API interface and many ready-to-make integrations into other systems. It offers a broad range of related telecommunication services which can be used together with a virtual PBX or contact center, or even independently.

The company says it develops and operates one of the largest VoIP cloud infrastructure in the CEE region, on which 500 corporate customers rely on every day.

Active in: Czech Republic, Europe, Poland, Slovakia, the Czech Republic

Type of business: Customer service, Ecommerce software

Founder(s): David Hajek, Richard Baar

Established: 2005

Company size: 50-to-100

Daktela headquarters

Pod Krejcarkem 975
13000 Prague
Czech Republic

Telephone +420 226 211 245