Platform for engaging post-sales Visit website

ParcelLab is a company from Germany that offers an online solution for parcel monitoring as well as targeted customer communication during the delivery process.

The company was founded because most businesses didn’t have any transparency or control of the customer experience after the order has been placed. “We enable brands, online retailers or distributors (both B2C and B2B) to regain control over their end-to-end customer journey”, ParcelLab explains.

Instead of losing the customer relationship to logistics companies such as DHL, FedEx and UPS, ParcelLab customers retain all touchpoints witin their own ecosystem. Automated communication allows consistent brand experience, proactive customer care and maximized cross-selling.

Active in: Austria, Belgium, Croatia, Czech Republic, Denmark, Europe, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, the Czech Republic, The Netherlands

Type of business: B2B Commerce, Customer service, Ecommerce software, Logistics, Marketing

Founder(s): Anton Eder, Julian Krenge, Tobias Buxhoidt

Established: 2015

Company size: 50-to-100

ParcelLab headquarters

80336 Munich

Telephone +44 7871 446255

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