Europe

Ecommerce fulfillment and customer service provider Salesupply is launching a hybrid AI chatbot. It is meant to reduce customer service costs for online sellers, while also improving customer experience. Soon, the company wants to implement the technology in mail and telephone customer service inquiries as well.

Asos has suffered a significant loss in turnover, down by 18 percent in the first half of its fiscal year. The British pure online player has taken drastic measures and believes that, partly due to faster production processes, it will be able to return to profitability in the next fiscal year.

German online platform Kaufland is changing its seller fees by the end of this month. In most product categories, the fees either increase of decrease one percent. However, fees for small household appliances will increase more.

Alibaba.com has announced the launch of the Academy for Women Entrepreneurs (AWE) in Europe. With the initiative, Alibaba’s B2B platform aims to promote gender equality in business and support female entrepreneurship.

Otto saw a significant decline in revenue in the past fiscal year. However, the trading volume slightly increased, thanks to sales from partners on Otto's marketplace. They account for one-third of the income. Otto aims to expand its marketplace offering within Europe.

Online luxury fashion retailer Mytheresa is said to be one of the potential bidders for Yoox Net-a-Porter. BestSecret, another online fashion platform is also understood to be interested. So far, all parties have declined to comment on the rumors of a possible acquisition.

Ukrainian website widget platform Claspo has integrated with Shopify, bringing performing widgets to the platform. Merchants can now boost their marketing efforts by downloading the app from the ecommerce software’s app store. According to Claspo, installing their widgets can increase conversion up to two times.

The European Court of Justice has ruled that Amazon must establish a publicly accessible advertising repository. The obligation stems from European platform rules outlined in the Digital Services Act (DSA). Amazon has stated that it is disappointed by the ruling.

The total European value of B2B goods sold online is estimated to reach 1.7 trillion euros by 2025. However, B2B sellers in Europe are not utilizing all available opportunities yet. Most of them only allow local buyers to shop their goods.

The total European DIY retail sector was valued at 368 billion euros in 2023. And 15.2 percent of that came from ecommerce sales, reaching 56 billion euros. The market’s ecommerce share is estimated to increase 18 percent by 2025, to 66 billion euros.

For the second consecutive year, Zalando has seen a decline in its revenue. A growing portion of its income comes from sales partners on the platform. Zalando aims to actively focus on providing support to other ecommerce companies.

Amazon has infringed on British trademark rights by promoting identical branded products from another party to British shoppers on its US website. The ruling could have implications for other trademark holders and licensees in the United Kingdom and Europe.

DHL Supply Chain is the new logistics service provider for Reflaunt, a technology platform that enables branded fashion resale. The collaboration is illustrative of the growth and potential of recommerce in Europe.

Amazon lobbyists are no longer welcome in the European Parliament. Their access passes are being revoked due to concerns over transparency and working conditions, marking a rare decision.

Wish will offer European shoppers the opportunity to exchange used tech devices for money. To do this, Wish owner ContectLogic has entered into a partnership with refurbished goods provider Remarketed. The program will start in the Netherlands next month, followed by other European countries.