Online marketplaces pledge to remove unsafe products

Four major online marketplaces that are active in Europe – Alibaba, Amazon, eBay and Rakuten France – have signed the Product Safety Pledge from the European Commission. This commitment means they will remove dangerous and unsafe products from their online marketplaces faster.


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The four popular ecommerce companies will now respond to notifications on dangerous products from local authorities within 2 working days and take action on notices from customers within 5 working days.

Alibaba Group (for AliExpress), Amazon, eBay and Rakuten France will also provide a clear way for customers to notify them about dangerous product listings. And these ecommerce players will take measures to prevent that dangerous product listings already removed reappeare on their online platforms.

‘Other marketplaces, join this initiative’

“Consumers should be just as safe when they buy online, as when they buy in a shop. I welcome the Product Safety Pledge which will further improve consumer safety”, says EU Commissioner Vĕra Jourová. “I call also on other online marketplaces to join this initiative, so that the internet becomes a safer place for EU consumers.”