Denmark

If your shipments are damaged or lost during transport, who covers the loss? One might think the carrier covers the full value of the shipment, but this is far from the truth. And also, it depends on in which country the shipment takes place, how big your loss as a retailer will be.

Ecommerce platform Groupon has closed its operations immediately in Sweden, Denmark, Norway and Finland. This decision follows after its business has been in decline for months now. Things don't look so swell for Groupon, which has said goodbye to 1,100 employees and exited other international markets recently.

Consumers in the Nordic countries expect to conduct the majority of Christmas shopping offline. But Sweden is the notable exception, as a majority of consumers believe they will shop their gifts mostly online. In total, more than 80 percent of Nordic consumers will shop online this Christmas and almost a quarter of the Christmas shopping will be mobile.

Consumers in the Nordic region made online purchases for 4.29 billion euros during the second quarter of this year. This is an increase of more than 800 million euros or 23 percent compared to the same period last year. Domestic commerce in each respective country grew even harder, by 29 percent.

PostNord's net sales decreased by 2% during the first half of this year. While mail volumes declined by a total of 8%, parcel volumes however increased by 13%, with ecommerce related B2C parcel volumes rising even 17%. But on net sales level, the parcel volumes can't fully compensate for the declining mail volumes, the postal company says.

SkatePro has won two prestigious ecommerce awards in a very short time. The largest online skate shop from Scandinavia doesn't think this is a coincidence. According to Carsten Schmidt, partner at SkatePro, good customer experiences equals online success. An extraordinary focus on the customer is needed at the top.

Sweden is the best country in Scandinavia when it comes to omnichannel retail, a new study shows. However, there are still plenty of retailers who are defined as omnichannel laggards. Especially in the furniture and interior industry, companies haven't fully embraced an omnichannel strategy, while in consumer electronics omnichannel is more common.

Trustpilot has raised 73.5 million dollar, or 66.9 million euros, in a Series D investment round. The round was led by Vitruvian Partners, but previous investors DFJ Esprit, Index Ventures, Northzone and Seed Capital Denmark also contributed to the financing.

The Nordic Delivery Conference in Copenhagen was the setting for a debate between four big European couriers. Bring, DPD UK, PostNord and DHL discussed how delivery can be used as a competitive advantage. Here's what they said.

Four European countries are among the five best countries at preventing ecommerce fraud. Denmark came out on top of the list for having the lowest percentage of fraudulent ecommerce transactions last year. Other well performing European countries are Finland, Norway and Switzerland.

Consumers in Sweden, Norway, Finland and Denmark shopped online for a total of 3.89 billion euros during the first three months of this year. Ecommerce increased by 7 percent compared with last year, although the Norwegian ecommerce showed some negative development. Nordic consumers are increasingly valuing the power of the recipient and want to choose the delivery method of the items they bought online.

Danish jewelry retailer Pandora has launched an ecommerce site for the US market. It's the first time the manufacturer and retailer has opened a dedicated ecommerce store for a market outside of Europe, where it already has seven country-specific online stores.

Cross-border ecommerce is growing steadily in the Nordic countries. Especially online stores in Sweden are popular among other Scandinavians. Norwegian consumers shop the most at foreign online stores. Ten percent of all Norwegians shop at Swedish ecommerce sites at some point every quarter.

The flexible parcel delivery service from Post Danmark has been extended to 1 million Danish people living in apartment blocks. The extension should make it easier for consumers to receive the items they purchased online when they are not at home.

Free shipping is often used as a marketing tool to lure consumers into buying at that particular store. But when an online store offers free shipping, online shoppers often have less delivery alternatives to choose from. And, says Steffen Pasgaard of EDI-Soft, online retailers lose both customers and revenue when they offer free shipping.