CX Retail Europe Exchange 2026
Event details
Date:
Monday May 18 - Tuesday May 19
Location:
Hilton Barcelona, Barcelona, Spain
Event website
The CX Retail Europe Exchange 2026 will take place on 18-19 May at Hilton Barcelona, Spain, as part of a successful portfolio of CX focused networking events, designs for retail experts.
This two-day Exchange is free of charge and specifically designed for 65+ Customer Experience, Customer Service and Digital Transformation experts, from top retail companies.
Topics:
Key topics this year will include:
- Navigating CX Digital Transformation
- Gain ROI from AI Deployment
- Optimise Personalisation & Loyalty Strategies
- Build Innovative & Engaging Store Experiences
- Creating a Unified Omnichannel Approach
- Driving Next-Generation Customer Service in the Contact Centre
Speakers:
This year’s speaker panel includes:
- Mary Doumtsi – Chief Customer Officer, Nexeye
- Stefan Wolk – Chief Digital Officer, VP Digital Solutions & Innovation, Fielmann AG
- Lidia Muraveva – Chief Experience Officer, Holland & Barrett
- Geoffroy Berthon – Global CX & CRM Director, Bata Group
- Attila Gerzsei – Group Customer Service Director – Europe & CIS, Hisense Europe
Download the brand new agenda now to see the top European Retail brands attending in May, and which sessions you do not want to miss.