CX Retail Exchange Europe 2024

CX Retail Exchange Europe 2024

Event details

Date: Tuesday November 05 - Wednesday November 06 Location: Lisbon Marriott Hotel, Lisbon
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The CX Retail Europe Exchange, taking place on 5-6 November at the Marriott Lisbon, Portugal, is the newest addition to a successful portfolio of CX focused networking events, designed for retail experts.

This two-day Exchange is free of charge, specially designed for 60+ Customer Experience, Customer Service, and Digital Transformation experts, from top retail companies.

Topics

Key topics will include:

  • Innovating customer experience with advanced digital transformation
  • Driving customer loyalty with personalised marketing and engagement strategies
  • Bridging the gap with omnichannel integration, ensuring consistent customer experiences
  • Utilising real-time data analytics for proactive customer engagement
  • Enhancing post-purchase experience to boost customer satisfaction and retention

Speakers

Speaker panel includes:

  • Anne-Katherine Nissen – Experience Design Director, H&M
  • Thomas Kugel – Director of CX Management, Zalando
  • Fabrizio Antonelli – VP Global Head of Data & AI, Swarovski
  • Maria Lysén Kotti, VP Customer Journey, AUTO1 Group

Join this exclusive event to future-proof your CX strategies!

Location CX Retail Exchange Europe 2024

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