CX Retail Exchange Europe 2024
Event details
Date:
Tuesday November 05 - Wednesday November 06
Location:
Lisbon Marriott Hotel, Lisbon
Event website
The CX Retail Europe Exchange, taking place on 5-6 November at the Marriott Lisbon, Portugal, is the newest addition to a successful portfolio of CX focused networking events, designed for retail experts.
This two-day Exchange is free of charge, specially designed for 60+ Customer Experience, Customer Service, and Digital Transformation experts, from top retail companies.
Topics
Key topics will include:
- Innovating customer experience with advanced digital transformation
- Driving customer loyalty with personalised marketing and engagement strategies
- Bridging the gap with omnichannel integration, ensuring consistent customer experiences
- Utilising real-time data analytics for proactive customer engagement
- Enhancing post-purchase experience to boost customer satisfaction and retention
Speakers
Speaker panel includes:
- Anne-Katherine Nissen – Experience Design Director, H&M
- Thomas Kugel – Director of CX Management, Zalando
- Fabrizio Antonelli – VP Global Head of Data & AI, Swarovski
- Maria Lysén Kotti, VP Customer Journey, AUTO1 Group
Join this exclusive event to future-proof your CX strategies!