menu
lightspeed ecommerce

Ecommerce in Europe

Information about ecommerce in EuropeThe ecommerce industry in Europe consists of three major markets, upcoming countries and thriving startup scenes. But it’s difficult to see the European ecommerce industry as one, as it consists of several regions that all play their own role. Let´s have a look at ecommerce in Europe.

Advertisement

Take a free data health check!
The quality of your data effects business efficiency, revenue and reputation. Discover how clean your data really is and get your free data health check. Request your audit now.

CONTINENT
EUROPE
Population 743.1 million people
– % internet users (EU) 85%
Online sales €621 billion (2019)
Online stores worth mentioning: Otto, Tesco, CDiscount, Bol.com, Zalando, H&M

Content:

Ecommerce customers in Europe

A Mastercard survey from 2017 shows that one in four Europeans who have internet access have shopped online at least once a week, while over 60 percent shopped online once a month and 6 percent even bought products or services via the internet every day. You can read more about online consumer behavior in Europe on our dedicated page.

Cards account for the largest share of business-to-consumer ecommerce transactions in Europe, as research from yStats.com shows. Digital wallets are second best. In the UK, credit cards are very popular: about four in ten online transactions are paid this way. Debit cards account for 35 percent of all online transactions, while PayPal is the country’s third most used online payment method. Germans like to pay with invoice, while French consumers use debit card Carte-Blue, MasterCard, American Express and PayPal. In the Benelux, iDeal (the Netherlands) and Bancontact (Belgium) are very popular. For more common payment methods in Europe, check out our overview of the most popular online payment methods in Europe.

The ecommerce market in Europe

Data from 2014 shows that in the UK, Germany, France, the Benelux, the Nordics, Spain, Italy and Poland clothing and footwear are amongst the most popular product categories, just like home electronics and books.

Popular product categories in Europe 2014

Ecommerce sales in Europe grew to 621 billion euros in 2019. Most of the online turnover is still being generated in Western Europe, which accounts for approximately 66 percent of total European online retail turnover. Southern Europe, Northern Europe, Central Europe and Eastern Europe show a much lower share of European ecommerce with 14, 9, 6 and 4 percent respectively.

Ecommerce turnover in Europe, from 2013 to 2019.
Ecommerce turnover in Europe, from 2013 to 2019.

As the Centre for Retail Research has found out, apart from the UK and Germany, market shares are comparatively low in many European countries. In 2016, the average online share of the European countries surveyed was 8 percent, while it’s expected to reach 8.8 percent in 2017. Countries where the ecommerce industry accounts for a fair share of total retail sales are the UK (17.8 percent forecast for 2017), Germany (15.1 percent) and France (10 percent). Not surprisingly, these are the biggest ecommerce countries in Europe. Other countries with high market shares are Sweden and the Netherlands.

Source: Centre for Retail Research

Big online stores in Europe

Of course, major American retailers have their influence on local ecommerce industries in Europe. As a matter of fact, Amazon was the most-visited online marketplace in Europe in 2018. But that’s not to say Europe doesn’t have its own ‘Amazons’. In Internet Retailer’s top 10 list of biggest online retailers in Europe, Amazon, Staples and Apple are the only American retailers. The list also contains Otto (Germany), Tesco (UK), Groupe Casino (France), Shop Direct Group, Home Retail Group (both UK), Zalando (Germany) and John Lewis (UK). And then there’s this list of top 10 online stores in Europe, which features Amazon (on 7th place) as the only non-European player in that list.

Latest news about Europe

‘Half of Amazon reviews are fake’

Five out of ten Amazon reviews are currently based on fake entries. That is what a reviewer, working for a reputation agency, claims in a report written by German magazine Computer Bild.

Cards are preferred payment method in Europe

Cards are the preferred payment method in Europe, for both consumers and merchants. The use of cards has expanded over the past few years, with 87 percent of European consumers feeling comfortable paying by card.

Europe still dominates global ecommerce ranking

European countries hold eight of the top ten spots on the B2C E-commerce Index of the United Nations Conference on Trade and Development. This list ranks countries on their reading to engage in ecommerce. Europe remains, by far, the most prepared region for ecommerce.

Comparison shopping services call for actions against Google

41 European comparison shopping services are complaining about Google. They say the search engine is “artfully avoiding compliance with the law and the decisions of authorities” and that Google continues abusing market power.

Amazon has 1.1 million active sellers in Europe

There are over 1.1 million active sellers on Amazon marketplaces located in Europe. That’s an increase of 25 percent, compared to the situation last year. The most percentage growth can be found on Amazon Turkey and Amazon Italy.

Read all our articles about ecommerce in Europe.

Last update: June 2019