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‘Cost of returns could cripple smaller retailers’

Returns

Customers in the UK increasingly expect it won’t cost them anything to return the goods they ordered online. But this could lead to over 200 smaller ecommerce companies failing, a new study by ParcelHero shows. Many smaller online retailers feel the pressure to pay for the cost of returns, as want to maintain high customer service ratings. Continue reading

Dutch retailer Wehkamp expands its distribution center

Dutch online retailer Wehkamp

Dutch online retailer Wehkamp will soon start building its second distribution center in Zwolle, the Netherlands. The new building will arise next to the current, fully automated distribution center. When the new center opens – probably at the end of this year –  Wehkamp will have a distribution center that’s 60,000 square meters big. Continue reading