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Ecommerce in The United Kingdom

Information about ecommerce in the United KingdomThe United Kingdom is one of the leading countries in the western world. As one of five permanent members of the UN Security Council and a founding member of NATO, the UK is an influential country with an important economy. It’s an active member of the European Union, but it chose to remain outside of the Economic and Monetary Union and therefore keep its pounds and pennies. In 2016, The Brits voted for Brexit, which took place in 2021. Here’s what you need to know about ecommerce in the United Kingdom:

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COUNTRY
THE UNITED KINGDOM
Population 66.8 million people
– % internet users 96%
Online sales €222 billion (2020)
Online stores worth mentioning: Tesco, Asos, Argos

Content:

Ecommerce events in the United Kingdom

Every year there are several ecommerce events being organized in the United Kingdom. We have a handy ecommerce events calendar, where you can find all the major online retail events in Europe. But you can also check out only the ecommerce events in the United Kingdom.

Ecommerce customers in the United Kingdom

A study from the Ecommerce Foundation in 2019 shows that PayPal is, by far, the most popular payment method in the UK. Over 40 percent of buyers have used PayPal at least once in 2018. Credit cards (23.7 percent) are also popular, followed by prepaid cards (17.2 percent).

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Most popular online payment methods in the UK.
Most popular online payment methods in the UK.

Fashion and sporting goods are a very popular product category in the United Kingdom, followed by travel and household items. Other popular product categories are movies & music and books & magazines.

The ecommerce market in the United Kingdom

A report from the Ecommerce Foundation shows that 7.94 percent of the country’s gross domestic product is made up by ecommerce sales. An older study showed that ecommerce accounted for 10.7 percent of total retail sales in 2014. Ecommerce in the UK is expected to be worth slightly over 200 billion euros at the end of 2019.

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Big online stores in the United Kingdom

The biggest players in the UK’s online retail market are Amazon, Tesco and eBay. Other big online retailers are Asos, Argos, Play.com, Next and John Lewis.

Latest news about The United Kingdom

AO’s revenue up 62% to €1.91 billion

Online electrical retailer AO has reported a strong year of growth. In the year to 31 March, the UK company saw its revenue increase by 62 percent to 1.66 billion pounds (1.91 billion euros). AO also attracted over 2 million new customers in the year.

Lightspeed Payments launched in Europe

Lightspeed has announced the launch of Lightspeed Payments in Europe. At first, this payment solution will only available for hospitality merchants in the United Kingdom. Soon it will be available for retailers. Other European markets will also follow soon.

InPost launches label-free returns service

Parcel locker provider InPost has launched a returns solution that wants to simplify the process of returning items that were bought online. Customers no longer need to use or print labels, instead they use a QR code on their smartphone.

Online-only players most popular among UK fashion shoppers

Ecommerce is, of course, very popular now the physical stores are closed in many countries across Europe. But online-only retailers seem to really reap the rewards of having a strong digital infrastructure. In the UK, online-only retailers are now the number-one purchasing channel for fashion shoppers.

German delivery service Gorillas launches in London

Gorillas, a delivery startup from Germany, has launched its services in London. The company offers a full range of groceries from its own distribution hubs within 10 minutes. The UK is the third market in Europe where Gorillas is active.

Read all our articles about ecommerce in the United Kingdom.

Last update: August 2020