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GLS Germany simplifies the returns handling process

Starting immediately, GLS Germany offers an advanced online returns solution, which makes the handling of returns easier. With the new online returns solutions, GLS Germany now provides three ways to create a return label.


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“Returns are an everyday ocurrence in the mail order business”, the company says. “And thus, easy handling of such returns is an important factor for customer loyalty.” Offering different options to return items, could be of advantage for shippers, the logistics company believes.

Three ways to create a return label
With the new online returns solutions, GLS Germany now provides three ways to create a return label for its ShopReturn Service. The first option is that shippers can put the return label within the package that’s being sent out. Another way to create a return label is by generating one via his GLS account, after which the shipper can offer it to the recipient via a download link or PDF file. The third option enable the recipient to receive a link to the GLS web portal where he can produce the label himself. Shippers can personalize such labels with their company logo and name.

“Various additional features make the returns process equally comfortable for shippers and consumers returning items”, explains Christian Herllich, Managing Director GLS IT. For example, the address data for the label production appears automatically in the online form, so the returns handling can be processed even easier. And with one click the recipient can see the nearest PaketShop where he can drop his package. Consumers can return their packages for free at around 5,000 GLS PaketShops across the country, while senders only need to pay, when a package is actually returned.

About GLS
GLS Germany is part of General Logistics Systems, which was founded in 1999 and is a subsidiary of the British postal service operator Royal Mail. GLS covers 37 different countries in Europe and transported around 404 million parcels last year, while generating revenue worth 1.96 billion euros.

GLS PaketShop