More than half of online shoppers in Germany use customer reviews to help them make a buying decision. Young people in particular rely on the experiences that other buyers had with a certain product. Aside from customer reviews, price comparison websites and tips from friends and family are also often used.
Payoneer has acquired Optile, a German payment platform that gives businesses access to any payment method and provider. With the acquisition, Payoneer wants to further build a platform that drives global growth for enterprises, marketplaces and small and medium-sized business worldwide.
Galeria Karstadt Kaufhof has acquired multichannel retailer Sportscheck from the Otto Group. The Otto Group decided to sell its daughter company, because it thinks this gives Sportscheck the best possible chance of long-term business viability.
Consumers in Germany will order products online with a total value of 70 billion euros this year. But every sixth parcel will be returned. In order to contain this process a bit, a legally required return fee could help, economic researchers say.
At the start of the Christmas season, Amazon has honored small and medium-sized enterprises with the Amazon Verkaufspartner-Awards (Amazon Selling Partner Awards). Customers of Amazon Germany chose their favorite companies in the categories ‘Partner of the year’, ‘Innovation champion of the year’ and ‘export champion of the year’.
Ecommerce in Germany grew 9.1 percent last year and was worth around 63 billion euros. For this year, a further increase of almost 9 percent is expected. This would mean ecommerce in Germany will grow to 68 billion euros at the end of 2019.
Customers of German supermarket Rewe can now choose from an even larger selection online to have it delivered with Rewe’s package service. They can order all kinds of private label products, durable foods and non-food items, all with no minimum order value.
Ecommeleon, a German startup aimed at sellers on online marketplaces, has announced a successful seed funding round. The money will be used to support the spin-off of ecommerce service provider InterCultural Elements with its final development and initial market launch.
Amazon is testing its Amazon Day service in Germany. With this service, Prime members can have their orders bundled and shipped on a day of their choice. Amazon Day is meant to save packaging material and countless trips from the courier and to prevent multiple delivery attempts.
Black Friday is popular in Germany, where numerous online and physical retailers throw around discounts. But many retailers prefer there was no Black Friday at all. Still, they are captured by the attention this holiday keeps attracting.
Amazon has presented a selection of “simple yet savory” wines, which are presented under its new wine and spirits brand Compass Road. The alcoholic beverages are currently available exclusively at Amazon Germany.
Two years ago, Zalando introduced its premium service called Zalando Plus. It would offer express delivery within the same day or one or two business days, collection of returns and a seperat hotline for faster customer service. Now, the fashion giant will no longer pick up returns of Plus members at their homes.
Gerry Weber has expanded its online presence in Europe. The new online shops are part of a financial restructuring the company implemented after it made a restart.
Platform service provider Heyconnect has started a cooperation with French marketplace La Redoute. Now, Heyconnect can offer German and international brands the opportunity to offer their products on the popular French ecommerce platform for home and fashion.
Online marketplaces such as eBay, Amazon and Etsy are warning connected retailers who are subject to VAT in Germany. They should provide the marketplaces with proof of their VAT registration with a special certificate. The deadline for submission expires on the 1st of October.