Ecommerce News

Germany

How Thomann scales parcel claiming efficiency with claim.me

How Thomann scales parcel claiming efficiency with claim.me

In the high-volume world of online retail, the stakes are high when it comes to ensuring seamless logistics. One misplaced parcel or a delayed delivery can tarnish a brand’s reputation and burden operations with costly claims and frustrated customers. For Thomann, a German high-volume online music retailer, solving this challenge has been central to supporting its rapid growth and keeping customer satisfaction high.

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Otto Group returns to profit

Otto Group returns to profit

The Otto Group has found its way back to profitability. The company refers to the past financial year, which ended in February, as an “extremely convincing financial year”. The retail and services group generated a net profit of 165 million euros. Otto is optimistic about the future and expects further growth, particularly from its successful marketplace.

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Ecommerce market concentration highest in Italy and Spain

Ecommerce market concentration highest in Italy and Spain

The five largest ecommerce players in Italy account for 46 percent of the sales of the country's top 250 online sellers. Spain also sees a high concentration, with its top five players representing 41 percent of the market. In the United Kingdom, Germany, and France, the market is more evenly distributed. Yet even in those countries, the top 25 sellers are significantly larger than the 225 that follow.

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