Online marketplace Wish appears to increasingly lock out user accounts in Germany after users returned items too many times. This also means customers lose access to the customer service and can no longer exercise their buyer rights.
Deliveroo is exiting the German market. The UK food delivery service launched in Germany over four years ago, but now they are exiting the country already. Instead, Deliveroo wants to focus on growing its operations in other markets around the world.
Online retailer Otto and shopping center operator ECE have formed joint venture Stocksquare to link offline and online shopping. The goal is to boost offline sales at ECE shopping centers and to expand Otto’s online assortment.
Lidl is testing a click & collect service in Germany. For now, the test is only meant for customers in the Rhine-Neckar region. They can order products online and then pick them up in a branch of the supermarket discounter.
Amazon has extended its anti-counterfeiting program Project Zero to Europe. With this initiative, which launches in France, Germany, Italy, Spain and the United Kingdom, the ecommerce giant wants to drive the number of counterfeits on its platform to zero.
German consumers may be known for their saving habits, compared to other consumers in Europe they rarely use discount codes when shopping online. Only 30 percent of Germans use a coupon when they purchase something online.
German online fashion shop Mybudapester.com offers its customers from outside the European Union free delivery and returns. These customers also won’t be charged extra for taxes, customs and freight surcharges on these international orders.
Meeting consumer demands for more environmental goods and services are the biggest challenge for marketers and supply chain managers in the United Kingdom and France. Remanufacturing products costs nearly 3.5 million per year in these two countries.
Deutsche Post DHL Group and Lidl have partnered up to make shopping more convenient. As a result of the partnership, about 500 DHL Packstations will be built at Lidl stores in Germany later this year.
German supermarket chain Edeka has increased its stake in the Dutch online-only supermarket Picnic. The retail company already owned 20 percent of Picnic in Germany, but now Edeka holds a 35 percent share.
Consumers in Europe think security is more important than convenience when it comes to paying online. But in the UK, the difference is quite small. Over half of Brits chose security, while 43 percent selected convenience.
Consumers in Germany receive more packages per year than every other citizen in Europe. Per capita in Germany there are 24 shipments per year. That’s twice as many as in the Netherlands for example.
Rocket Internet might have plans to exit the stock market after five years. Anonymous sources say that CEO and co-founder Oliver Samwer wants the European investor and incubator to act undisturbed as an opportunistic investor again.
About 27 percent of German ecommerce sales are generated on Amazon Germany. This can be calculated after some marketplace sales data from Amazon sellers leaked.
Dutch ecommerce company All4running is expanding to Germany. With the acquisition of German competitor 21Run, All4running is further shaping its ambitions to become an important running specialist in Europe.