Many top retailers in the United Kingdom and Germany have a long way to go when it comes to customer centricity. A lot of major ecommerce companies in these European countries don’t meet the expectation of online shoppers, something which could damage loyalty and revenues.
German fashion start-ups Outfittery and Modomoto are merging. Exact deal terms were not disclosed, but for sure the new company will operate only under the Outfittery brand in the German-speaking countries, the Benelux, Sweden and Denmark.
Shopware has introduced the latest update to its ecommerce software. Shopware 6 is built on a completely new technical basis and is based on a API First approach. With the software, all areas of a shop can be controlled via an API, so various third-party providers can automate processes within Shopware.
Otto Group, one of the world’s largest online retailers, saw its online sales increase to approximately 7.7 billion euros in the 2018/19 financial year. That’s an increase of 4.5 percent compared to the situation one year before.
Zalando wants to make the shipping of its packages even more sustainable. The online fashion platform is planning a pilot for reusable packaging. The customer can return the transport carrier, ie the carton box or the plastic bag, to Zalando so the German ecommerce company can use it again.
Ecommerce in Germany was growing slower than expected last year. Still, it’s especially the fashion shops that are losing sales to online retailers. But German trade association HDE still believes in local purchasing.
Galeria Karstadt Kaufhof is cooperating with online retailers Amazon and Zalando. The German department store giant and Amazon have been partners since 2017, but this partnership is being expanded, while Galeria Karstadt Kaufhof now also adds Zalando as a partner.
German food delivery service Eatclever is expanding its territory. The startup is already active in over 60 cities across Germany and now, for the first time, the company is going overseas. The UK is Eatclever’s second foreign market.
Starting today, AliExpress customers in the Netherlands, Germany, Austria and Finland can choose when and how they want to pay for their goods. This is the result of a partnership between Klarna and AliExpress’ payment service provider Adyen.
Zalando’s all-round service Zalando Plus will soon be available in more countries across Europe. The fashion retailer’s loyalty scheme is already available for customers in Germany and Switzerland, but in the next twelve months, France and Italy will join.
Last year, project planning company Smart City Loop entered the market to revolutionize transport on the ‘last mile’. And now real estate developer Four Parx has commissioned Smart City Loop to carry out a feasibility study in Hamburg, to see if parcels could be delivered underground in the near future.
Last year, about 280 million parcels in Germany returned to the online stores that shipped them. In total, there were 487 million items that went from online store to shopper and from shopper back to the online store.
Ecommerce in Germany is predicted to increase by 9 percent this year. This means the German online retail industry could be worth 57.8 billion euros at the end of 2019. The growth rate of German ecommerce has slowly been decreasing the last few years.
eBay is introducing its Managed Payments offering in Germany, making this the second country, after the United States, where eBay gives consumers flexibility and choice in payment methods.
Picnic, the online-only supermarket from the Netherlands, launched its business in Germany one year ago. Now, the ecommerce company is already profitable in two German cities. In Mönchengladbach, the supermarket makes even more revenue than at the best location the Netherlands.