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Logistics

No ecommerce without logistics. Because whenever a consumer orders something online, that product has to be shipped from one place (a warehouse or fulfilment centre) to another (the consumer’s house, a pick-up point, et cetera). So logistics play a very important role in the whole ecommerce process. In order to achieve success in the online retail industry, one has to have a very solid logistics plan in place.

Shoppers highly value in-transit information

In-transit information

Online shoppers are more satisfied with returns than last year, but still the overall customer satisfaction with returns (67 percent) is still much lower than the satisfaction with online delivery (85 percent). Online retailers should have a returns service that offers convenience, while also giving customers better in-transit information about their order. Continue reading

French consumers are most open to new delivery methods

Delivery

French consumers are more open to new delivery methods than consumers from the United Kingdom or the Netherlands. For example, 58 percent of the French would give couriers temporary access to their homes to let them deliver parcels. In the UK and the Netherlands, it’s respectively only 36 and 25 percent of consumers who would do this. Continue reading