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Logistics

No ecommerce without logistics. Because whenever a consumer orders something online, that product has to be shipped from one place (a warehouse or fulfilment centre) to another (the consumer’s house, a pick-up point, et cetera). So logistics play a very important role in the whole ecommerce process. In order to achieve success in the online retail industry, one has to have a very solid logistics plan in place.

More urban logistics space needed in Europe

Warehouse

The demand for urban logistics space throughout Europe is growing, as there is an increasing number of ecommerce orders. It’s forecasted the parcel volume in Europe will be increased with 69 percent by 2021. And online retailers want to please customers with last mile deliveries, so more warehouses in and around cities are needed. Continue reading

Shoppers highly value in-transit information

In-transit information

Online shoppers are more satisfied with returns than last year, but still the overall customer satisfaction with returns (67 percent) is still much lower than the satisfaction with online delivery (85 percent). Online retailers should have a returns service that offers convenience, while also giving customers better in-transit information about their order. Continue reading