Hermes Germany wants to expand the number of Hermes PaketShops in Germany from 15,000 to 20,000 during the next two years. The logistics company is betting on delivery to parcel shops and is aiming at a situation where a customer can reach the next collection point within five minutes.
No ecommerce without logistics. Because whenever a consumer orders something online, that product has to be shipped from one place (a warehouse or fulfilment centre) to another (the consumer’s house, a pick-up point, et cetera). So logistics play a very important role in the whole ecommerce process. In order to achieve success in the online retail industry, one has to have a very solid logistics plan in place.
XPO Logistics, a major logistics company from the US, has expanded its last mile logistics service of heavy goods to Europe. The last mile delivery service from XPO Logistics will be available in the United Kingdom, Ireland, the Netherlands, Spain and France.
UK parcel carrier Yodel has launched a new service, called Xpect Returns. This is a collection service which helps consumers with getting their purchased items back to online retailers. Customers can now have their returns picked-up from their location within a two-hour collection window.
Buying cheap products online from Chinese ecommerce websites is very popular in Sweden. Every day around 150,000 packages from websites like Alibaba and Wish arrive at Stockholm Arlanda Airport. Until now, customers didn’t have to pay taxes on these purchases, but that’s about to change. And, on top of that, PostNord will also charge a huge administration fee per package.
On average, 1 in every 20 online orders is not delivered on the first attempt. This costs retailers a lot of money, but it also damages the retailer’s reputation. Existing customers go away and it’s hard to acquire new ones. But what’s the main reasons online orders don’t arrive on time?
Customers in the UK increasingly expect it won’t cost them anything to return the goods they ordered online. But this could lead to over 200 smaller ecommerce companies failing, a new study by ParcelHero shows. Many smaller online retailers feel the pressure to pay for the cost of returns, as want to maintain high customer service ratings.
Dutch online retailer Wehkamp will soon start building its second distribution center in Zwolle, the Netherlands. The new building will arise next to the current, fully automated distribution center. When the new center opens – probably at the end of this year – Wehkamp will have a distribution center that’s 60,000 square meters big.
Chinese ecommerce giant Alibaba will soon open a logistics center in France and increase the sale of French products on its online trading platforms. The company is currently looking for a site and for partners.
Omniva, an Estonian postal company which operates in the entire Baltic region, has started with expanding its network of parcel lockers. This month, it started with doubling the size of its locker offering, by adding 63 new parcel lockers to the Baltic network and expanding 100 existing parcel lockers.
42 percent of consumers from France, Germany, the United Kingdom and Sweden have used click & collect in the past twelve months. And one in four Europeans who used click & collect bought another product in-store while they were picking up their online order.