PostNord and Zalando continue their logistics partnership
PostNord and Zalando have signed a three year logistics contract, thereby extending the partnership that started when Zalando entered the Nordic market eight years ago. Until mid-2021, PostNord will be the sole supplier of logistics solutions to Zalando in all of PostNord’s four markets in the Nordic region.
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According to PostNord CEO Håkan Ericsson, the things PostNord provides for Zalando, represent the company’s core business within the logistics market. “And that’s shipping consumer parcels across the Nordics”, he says. “This extension is a testament to our ability to grow with our customers and to deliver strategic services that respond to their ever changing needs.”
Free pick-up of returns within one hour
For the coming three years, PostNord will take care of the transportation from Zalando warehouses to PostNord terminals as well as distribution from those terminals to the end-consumer. PostNord also developed a service specifically for Zalando, namely a free pick-up of returns within one hour at a location of the customer’s choice of delivery. PostNord and Zalando are currently piloting this logistics service in Stockholm.
Zalando is also happy with the renewed partnership. Kenneth Melchior, who is the general manager of Zalando Northern Europe, says frictionless delivery and returns services are part of the company’s offering to their customers. “Since our expansion to the Nordics in 2010, PostNord proved to be a reliable partner for Zalando, increasing the level of convenience and therefore customer satisfaction.”
Zalando in the Nordics
As said, Zalando entered the Nordic market in 2010, by opening online stores in Denmark, Finland, Norway and Sweden. The fashion retailer has five fulfillment centers throughout Europe and warehouses in Italy, France and Sweden.
In 2017, Melchior said that ecommerce in the Nordics is mature and developing fast. “This is why we are investing in establishing a new fulfillment center and extending our selection of more than 100 Nordic brands.” Back then, he also announced the company was thinking of starting pilots for “innovative services such as return on demand”, something the company is now testing in Stockholm.