B2C Europe offers solution to Amazon’s updated return policy
Amazon’s latest returns policy for international sellers requires them to have a domestic returns address in the country of the buyer. Otherwise retailers should pay for the return shipping on all returns. For some retailers this new policy creates major issues. Issues B2C Europe claims to solve with their ReturnYourParcel solution.
Last month it became clear Amazon.com has changed its return policy for international sellers who trade on its platforms. For Europe, these are in the United Kingdom, Germany, France, Italy and Spain. Starting March 2, merchants need to have a local address in every country they are selling, otherwise they need to pay the returns costs themselves.
Local return address
The announcement was done in the short-term, so it could have led to problems for some retailers. How do you arrange local return addresses so quickly and, if you’re really selling internationally, in so many countries?
Cross-border distribution company B2C Europe claims to have the solution for this problem. It offers both a domestic address and a return solution using their software service, ReturnYourParcel. It even claims to be the only company that’s currently able to offer return services via local post offices or convenience stores in 19 European countries.
A single returns process
“ReturnYourParcel is a simple returns service for online retailers, translated into 16 languages”, says Mike Viscione, product manager. “Online retailers can sell their products throughout Europe and provide a single returns process, without the need for costly investments in IT or international warehousing.”