ManaMano, a European online marketplace specialized in DIY & gardening, closed last year with a global turnover of 250 million euros, which is an increase of 180 percent compared to 2016, when the French company generated a turnover of 90 million euros. Its UK turnover doubled year-over-year.
The United Kingdom
Chinese online retailer JD.com is ready to take on Amazon in Europe. The company will first launchs its ecommerce platform and delivery services in France next year. After that, the United Kingdom and Germany are next.
UK parcel carrier Yodel has launched a new service, called Xpect Returns. This is a collection service which helps consumers with getting their purchased items back to online retailers. Customers can now have their returns picked-up from their location within a two-hour collection window.
On average, 1 in every 20 online orders is not delivered on the first attempt. This costs retailers a lot of money, but it also damages the retailer’s reputation. Existing customers go away and it’s hard to acquire new ones. But what’s the main reasons online orders don’t arrive on time?
Customers in the UK increasingly expect it won’t cost them anything to return the goods they ordered online. But this could lead to over 200 smaller ecommerce companies failing, a new study by ParcelHero shows. Many smaller online retailers feel the pressure to pay for the cost of returns, as want to maintain high customer service ratings.
For the first time in the United Kingdom, ecommerce purchases made via smartphone will overtake that of tablets. This year, online sales that happened via smartphones represent 49.7 percent of all mcommerce sales. Mcommerce via smartphones will be worth about 20 billion euros in the UK this year.
So far this year, 363.439 new sellers joined Amazon marketplaces in Europe. Among new sellers on all marketplaces that Amazon has worldwide, 36.3 percent registered on Amazon in the United Kingdom, Germany, Italy, France or Spain.
British design store Heal’s now offers its online customers access to an in-store expert on demand. Advisors who are working in one of six stores in the UK are now able to provide their expertise and advice to customers on heals.com, particularly during busy hours online and quieter hours in-store.
42 percent of consumers from France, Germany, the United Kingdom and Sweden have used click & collect in the past twelve months. And one in four Europeans who used click & collect bought another product in-store while they were picking up their online order.
The majority of consumers in Ireland also turn to the United Kingdom for online shopping. The fact that the ecommerce industry in the UK offers more choice, is the main advantage to shopping from the UK, nearly half of those who shop with UK retailers say.