In the United Kingdom, 53 percent of consumers prefer to shop online using a brand’s app over its website. This is mostly because they experience complex processes for signing in and setting up accounts on the website. Still, 40 percent get frustrated when shopping or paying on a mobile.
The United Kingdom
Swedish furniture and hardware store Clas Ohlson is changing its business model. The retailer becomes online only in the United Kingdom and Germany and thus shuts down all its physical stores. Well, not all, as the store in Reading will remain open.
Pricing may be more important than ever before, but in the United Kingdom, many retailers underestimate the importance of price and simply don’t monitor prices at all. And when they do, they are spending too much time on this.
In the United Kingdom, commuters spend a lot while they are on the train. The value of on-train commuter commerce reached 2.9 billion euros last year and is predicted to grow by 75 percent to reach 5.2 billion euros by 2022.
Six logistics companies from the United Kingdom have combined to form a new logistics company, which is said to be the largest privately owned logistics company in the country. The newly created company is called EV Cargo.
AO World, a major UK online retailer specialized in electrical goods, is experimenting with delivering non-electrical products on behalf of third-party retailers. The company is focusing continuously on its third-party logistics business.
The ecommerce website of DIY retailer Homebase has finished last in an annual online shops survey. Many customers in the United Kingdom weren’t satisfied with their online shopping experience at Homebase.co.uk over the past six months.
The United Kingdom is the third largest mobile commerce market in the world. Mcommerce in the UK is worth 55.9 billion euros. With this mobile sales figure, the European country ranks third world wide, with only China (652.6 billion euros) and the US (183.2 billion euros) performing better.
Ten leading global online grocery markets are predicted to generate combined sales of almost 200 billion euros, at an annual rate of 20 percent, by 2023. And four of them are from Europe. The United Kingdom, France, Germany and Spain are predicted to have the highest online grocery market sizes in Europe.
Retailers in the United Kingdom are using artificial intelligence (AI) at a much slower pace than other industries in the country. Over half of UK retailers are still not using machine intelligence, while this share is much lower among financial services companies or manufacturers.
Aldi has rolled out two-hour delivery for its entire range of groceries to 20,000 postcodes across London. It’s the first time the German grocery discounter enables customers to order groceries online and then get them delivered at their homes.
Consumers the United Kingdom are increasingly turning to foreign retailers when they are shopping online. Currently, over a third of UK shoppers are buying cross-border regularly, with 15 percent making an online purchase overseas at least once a week.
DPD has opened the first all-electric parcel depot of the United Kingdom. In Westminster in London the logistics company has opened a depot that’s 465 square meters in size and will deliver up to 2,000 parcels a day using the electric vehicles.
UK parcel carrier Yodel will launch a seven-day service next spring. It has also launched Inflight, a new feature that allows customers to change delivery options using the Yodel app, even when the parcel is one hour from being delivered.
Waitrose is the first supermarket in the United Kingdom that will test the delivery of groceries to customers’ home addresses, while they aren’t at home. The supermarket, now officially called Waitrose & Partners, will test the ‘While You’re Away’ service with 100 customers in the south London area.