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The United Kingdom

Half of UK shoppers prefer app over website

Mcommerce (mobile retail sales)

In the United Kingdom, 53 percent of consumers prefer to shop online using a brand’s app over its website. This is mostly because they experience complex processes for signing in and setting up accounts on the website. Still, 40 percent get frustrated when shopping or paying on a mobile. Continue reading

Clas Ohlson closes shops in UK and Germany

Clas Ohlson

Swedish furniture and hardware store Clas Ohlson is changing its business model. The retailer becomes online only in the United Kingdom and Germany and thus shuts down all its physical stores. Well, not all, as the store in Reading will remain open. Continue reading

AO wants to deliver other retailers’ furniture

AO.com

AO World, a major UK online retailer specialized in electrical goods, is experimenting with delivering non-electrical products on behalf of third-party retailers. The company is focusing continuously on its third-party logistics business. Continue reading

‘Homebase is UK’s worst online store’

Homebase

The ecommerce website of DIY retailer Homebase has finished last in an annual online shops survey. Many customers in the United Kingdom weren’t satisfied with their online shopping experience at Homebase.co.uk over the past six months. Continue reading

UK is the third largest mcommerce market in the world

Mcommerce (mobile retail sales)

The United Kingdom is the third largest mobile commerce market in the world. Mcommerce in the UK is worth 55.9 billion euros. With this mobile sales figure, the European country ranks third world wide, with only China (652.6 billion euros) and the US (183.2 billion euros) performing better. Continue reading

4 European countries in top 10 online grocery markets by 2023

Online groceries

Ten leading global online grocery markets are predicted to generate combined sales of almost 200 billion euros, at an annual rate of 20 percent, by 2023. And four of them are from Europe. The United Kingdom, France, Germany and Spain are predicted to have the highest online grocery market sizes in Europe. Continue reading

UK retailers lag in implementing AI

Artificial Intelligence in ecommere

Retailers in the United Kingdom are using artificial intelligence (AI) at a much slower pace than other industries in the country. Over half of UK retailers are still not using machine intelligence, while this share is much lower among financial services companies or manufacturers. Continue reading

Aldi launches two-hour delivery in London

Online groceries

Aldi has rolled out two-hour delivery for its entire range of groceries to 20,000 postcodes across London. It’s the first time the German grocery discounter enables customers to order groceries online and then get them delivered at their homes. Continue reading

DPD opens first all-electric parcel depot

DPD

DPD has opened the first all-electric parcel depot of the United Kingdom. In Westminster in London the logistics company has opened a depot that’s 465 square meters in size and will deliver up to 2,000 parcels a day using the electric vehicles. Continue reading

Yodel launches 7-day service and Inflight

Yodel

UK parcel carrier Yodel will launch a seven-day service next spring. It has also launched Inflight, a new feature that allows customers to change delivery options using the Yodel app, even when the parcel is one hour from being delivered. Continue reading

Waitrose tests grocery delivery while customers are out

Waitrose & Partners

Waitrose is the first supermarket in the United Kingdom that will test the delivery of groceries to customers’ home addresses, while they aren’t at home. The supermarket, now officially called Waitrose & Partners, will test the ‘While You’re Away’ service with 100 customers in the south London area. Continue reading