lightspeed ecommerce

UK startup Weengs pick ups any item the consumer wants delivered

Weengs is a British startup that just launched in London. This app will send a courier to pick up and professionally package any item consumers want delivering, after simply sending them a photo. The on-demand delivery service should simplify the process for online shoppers returning purchases.

But it doesn’t focus only on online shoppers who want to return some fashion items, it also wants to be of service to home businesses such as eBay and Etsy users, the company tells us.

With Weengs, customers take a photo of the item they want shipping. A courier (called a Weengs Angel by the company) is then dispatched to collect said item within 15 minutes. The item will be packaged, during which Weengs calculates the cheapest and most reliable shipping method. The item will be distributed by one of Weeng’s partner carriers, including Royal Mail, ParcelForce, Hermes, UPS and DHL.

‘1 in 3 clothes purchases online are returned’
Some research shows that up to a third of clothes purchased online are returned, and the return process isn’t always that convenient for the customer. Weens wants to take the headache out of returns, the company says. “For a flat fee of £5.00 per collection (€6.90) plus the cost of delivery or, if covered by a retailer’s free returns policy, a pre-paid returns label, we provide customers with an instant postage and packaging solution – users simply take a picture of the unpacked item they would like to return via their app and press the ‘Pickup Now’ button. A Weengs Angel is immediately dispatched to their home or office to collect the item within 15 minutes of the request.” Getting the package wrapped nicely doesn’t cost any extra.

“With the boom in brands like ASOS and as well as our growing online shopping culture, it’s become all too easy to buy the wrong size outfit, or a colour or shape that looked so promising in its photo but didn’t meet your expectations”, Greg Zontanos, co-founder of Weengs says. “Returns are now an accepted part of everyday shopping habits, but they’re not always easy to do. We built Weengs with that in mind, creating a service that made it easy to return anything, anywhere for the best price at the tap of a button.”

Weengs currently operates in selected areas in East London, but will be adding further postcodes in the coming months.