DHL has 100,000 access points in Europe
Last week, DHL eCommerce inaugurated its 100,000th access point in Europe. Its parcel network now consists of 80,000 service points and 20,000 parcel lockers. This makes it the largest and densest parcel network on the continent.
The ecommerce logistics specialist of DHL Group, DHL eCommerce, opened its latest access point in Warsaw, Poland. Access points are service points (or parcel shops) or locker locations where customers can send, drop off or collect parcels.
Active in 28 countries
The network is currently active in 28 countries across Europe. It has formed partnerships across Europe, such as a joint venture in Poland with Cainiao, the logistics arm of Alibaba. Recently, the company acquired Turkish parcel delivery provider MNG Kargo to strengthen its position in Turkey.
‘The backbone of our services is our extensive network, operated by us or partners.’
“DHL eCommerce aspires to provide our customers with reliable, affordable, and sustainable ecommerce delivery services since they are always at the center of everything we do”, said Pablo Ciano, CEO DHL eCommerce. “The backbone of our services is our extensive network operated by us or through partnerships and our digital expertise and capabilities.”
‘Time to invest’
“With almost unlimited growth potential, we are operating in one of the most exciting segments in the industry. But how we harness that potential will enable us to achieve our goals. Now is the time to invest and grow.”
The parcel deliverer recently invested 100 million euros in its network in the Netherlands. It is launching its fifth national sorting hub there, in 2025. According to research commissioned by DHL, there is still room in the market for growth. At least 24 percent of Europeans want their parcels delivered to access points, which is highest compared to other parts of the world.
‘70% of European consumers want to be able to change their delivery option at the last minute.’
Additionally, 70 percent of European consumers want to be able to change their delivery option at the last minute. Because of that, logistics providers need to be able to offer flexibility and scale.