Posts by Pleuni

Ecommerce giant Amazon has received a fine of 10 million euros for unfair trade practices from Italian antitrust authority AGCM. The fine applies to two of the Group’s subsidiaries: Amazon Services Europe and Amazon EU.

Ecommerce fulfillment and customer service provider Salesupply is launching a hybrid AI chatbot. It is meant to reduce customer service costs for online sellers, while also improving customer experience. Soon, the company wants to implement the technology in mail and telephone customer service inquiries as well.

Online shoppers in Germany return 11 percent of all of their online purchases. The younger generations in the country return items more often than older ones. They mostly return items because the size does not fit or because the product is damaged.

Online sales in Italy are estimated at 80.55 billion euros in 2023. This is an increase of 27.14 percent compared to a year before. On average, Italian online stores grew almost 29 percent in terms of turnover.

German online platform Kaufland is changing its seller fees by the end of this month. In most product categories, the fees either increase of decrease one percent. However, fees for small household appliances will increase more.

Ecommerce giant Amazon has reached an agreement with the Italian state railways. Together, they are launching a rail service to move products between distribution centers in Italy and Germany by train. This could greatly reduce the marketplace’s CO2 emissions.

Almost 60 percent of consumers in Bosnia and Herzegovina made between two to five online purchases in the last three months. And 83.4 percent of all online purchases were made via mobile devices. These findings show a consumer confidence in online shopping and clear preference for mobile shopping.

On January 1^st of this year, there were just over 101 thousand active online stores in the Netherlands. This means that the amount of online stores has more than tripled there in the last decade. Additionally, the amount of SMEs in this sector grew 252 percent during that period.

As of this week, buying and selling second hand clothes is free of fees on eBay in the United Kingdom. By doing so, it wants to encourage more consumers to engage in recommerce, enabling a circular economy for fashion. It is also launching new features to make it easier to find pre-owned items.

Online luxury fashion retailer Mytheresa is said to be one of the potential bidders for Yoox Net-a-Porter. BestSecret, another online fashion platform is also understood to be interested. So far, all parties have declined to comment on the rumors of a possible acquisition.

Ukrainian website widget platform Claspo has integrated with Shopify, bringing performing widgets to the platform. Merchants can now boost their marketing efforts by downloading the app from the ecommerce software’s app store. According to Claspo, installing their widgets can increase conversion up to two times.

Last night, the Dutch Shopping Awards were presented for the 23^rd time. It is one of the most prestigious award shows in ecommerce in the Netherlands. Dutchies, a new online store selling handmade leather phone cases and bags won the PayPal Best Starter Award.

The total European value of B2B goods sold online is estimated to reach 1.7 trillion euros by 2025. However, B2B sellers in Europe are not utilizing all available opportunities yet. Most of them only allow local buyers to shop their goods.

Polish online marketplace Allegro has launched in Slovakia, with a dedicated website. The expansion follows the company’s expansion into the Czech Republic last year. The marketplace has already announced plans of future launches in other European countries.

The total European DIY retail sector was valued at 368 billion euros in 2023. And 15.2 percent of that came from ecommerce sales, reaching 56 billion euros. The market’s ecommerce share is estimated to increase 18 percent by 2025, to 66 billion euros.