Boris Radke, head of corporate communications at Zalando, has published an interesting story about his first five years at the German online fashion retailer. One of the things he elaborates on is how he and a few other guys with little experience ‘just’ started planning a logistics facility and that the key learning of it all is to “think big and act fast”.
No ecommerce without logistics. Because whenever a consumer orders something online, that product has to be shipped from one place (a warehouse or fulfilment centre) to another (the consumer’s house, a pick-up point, et cetera). So logistics play a very important role in the whole ecommerce process. In order to achieve success in the online retail industry, one has to have a very solid logistics plan in place.
The holiday season is over and some consumers aren’t happy with their gifts and return them. But as more and more Christmas shopping happened online, products need to be returned to online retailers. Royal Mail called last Monday “Mail-Back Monday”, while UPS says today it’s “National Returns Day”. A great revenue opportunity for shopping companies, but a real burden for online retailers.
Alma24.pl, a major online grocery retailer in Poland, now enables its customers to collect their shopping in special cooling terminals, which are located within the premises of Statoil fuel stations. Alma24.pl can offer this thanks to a partnership with Coolomat, a Polish manufacturer of cooling devices for online shopping.
Picnic, the Dutch grocery delivery service which caused quite a stir when it launched this summer, is slowly expanding its service. It started in Amersfoort, the second largest city of the province of Utrecht, but now it also delivers in the neighboring municipality of Leusden. For next year, further expansion is planned.
Deutsche Post has launched an additional service called Ländernachweis, which is aimed at retailers that ship articles from Germany to other countries. With this service, both sender and recipient are still able to view the shipping status of the item when it has crossed the border.
Amazon has placed its Amazon Lockers in a French shopping mall. This is the first time Amazon installs its large metal cabinets on the European mainland. A total of 55 lockers with three different sizes are now located at shopping mall So Oeust in Levallois-Perret, near Paris.
Swedish startup iFoodbag developed an eponymous product which could revolutionize the online grocery industry. The iFoodbag is a temperature-controlled packaging solution that can protect chilled and frozen goods for up to 24 hours. With this, shopping online for groceries should be easier, as customers can now order products like frozen meat without any hassle.