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In the high-volume world of online retail, the stakes are high when it comes to ensuring seamless logistics. One misplaced parcel or a delayed delivery can tarnish a brand’s reputation and burden operations with costly claims and frustrated customers. For Thomann, a German high-volume online music retailer, solving this challenge has been central to supporting its rapid growth and keeping customer satisfaction high.

Swedish-Danish postal Group PostNord has brought together all of its different international operations as one business unit, under joint management. By doing this, the company wants to strengthen its market leadership.

NextSmartShip, a thriving Chinese fulfillment company, has taken a significant step into the European market by establishing a key office in the Netherlands. This marks the company's inaugural presence in Europe, embodying the initial phase of their ambitious global strategy, with a planned expansion into the United States on the horizon.

Slovenia-based startup CartFox is launching a new feature: post-purchase SMSes. The company offers automated abandoned cart text messages to online retailers. With the new function, sellers can give customers additional discounts after placing an order.

In the three weeks up to Black Friday, Zalando’s product prices increased by 8 percent. At the start of Black Friday week, prices dropped again by 18 percent. At the end of the week, prices had dropped 23 percent.

Dutch product information management platform Gepard has launched a new feature called Digital Shelf Analytics. This feature helps brands effectively track content coverage by supervising content providers, monitoring their enriched product listings on retailers’ websites, and fully controlling content completeness and accuracy. It is one of the biggest updates in 2022 which has already brought real results to their clients.

On 8 and 9 June, popular ecommerce and logistics event DELIVER will take place in Amsterdam. One of the companies exhibiting there will be Direct Link, a logistics provider. "Nothing beats physical events like this one, as it provides opportunities to get in touch with customers directly", says Ulrich Hinz, Direct Link Sales Manager in Germany.

Due to the outbreak of the coronavirus, eTail Europe had to be postponed for 18 months. This month it is returning for a two-day in-person event on April 25 and 26. So far, the organizers expect thousands of retailers to attend, visiting the keynote presentations and panel discussions.

With ecommerce growing strongly, the market is becoming more and more competitive. Many consumers start their online search on marketplaces, meaning that online sellers need to make sure their products are easy to find, but approximately 30 percent of products online have findability issues. This can lead to revenue loss.

Ecommerce businesses that ship to customers within the EU need to comply with VAT rules. These rules apply to all member states. But what happens when shipping to a state that's not a member?

Payment methods have been rapidly developing in recent years and the market has seen a lot of changes in 2021. Amazon Pay is an online checkout solution that lets customers use their Amazon information to shop on other sites. In an interview with Ecommerce News, Jenny Catterfeld looks back at achievements and to what the payments industry has to offer in the future.