In Switzerland, many online consumers are often subject to unexpected additional fees. The State Secretariat for Economic Affairs now wants to oblige foreign online retailers that are active in Switzerland to list all fees customers need to pay when they order online.
Laws and regulations
As ecommerce become an increasingly mature business, more and more laws and regulations come in place. This is also because Europe desperately wants to have one, unified ecommerce market. The Directive on Consumer Right is one of these examples. As of 13 June 2014 it replaced certain directives and it’s focused more on protecting the online consumer than the European Union did before.
Online retailers aren’t allowed to state a product is available soon’ on a product page. It’s too vague. That’s what the Oberlandesgericht in Munich decided after it reviewed a case against MediaMarkt, which used this phrase to promote the Samsung Galaxy S6.
The Senate in France wants to introduce a tax on ecommerce. More specific, on deliveries from ecommerce companies to online consumers. The upper house of the French parliament wants to do this to protect city centers and smaller businesses across the country.
The European Union has seen a steady increase in the number of rival products showing up in Google Shopping’s search ads. But this doesn’t mean the internet giant has done enough to avoid more fines on top of the 2.4 billion euro penalty Google got last year.
Danish Consumer Council THINK Chemicals says shopping cosmetic products in the online shop Wish.com is problematic. The main problem is that customers often don’t know what’s in the products they buy through this popular online store.
Members of the European Parliament have adopted a proposal to make the cross-border parcel delivery market in Europe more transparent and competitive. The European Union will implement new rules, which should lead to lower delivery costs for online consumers.
Today, the European Parliament has approved rules that put an end to geoblocking on ecommerce websites in Europe. As a result, online shoppers in Europe will have wider cross-border access to products, hotel bookings, car rentals or concert tickets. Consumers may no longer be blocked or re-routed to a local website. But geoblocking in Europe still won’t be fully implemented, critics emphasize.