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Laws and regulations

As ecommerce become an increasingly mature business, more and more laws and regulations come in place. This is also because Europe desperately wants to have one, unified ecommerce market. The Directive on Consumer Right is one of these examples. As of 13 June 2014 it replaced certain directives and it’s focused more on protecting the online consumer than the European Union did before.

EU investigates distribution practices of Guess

Guess

The European Commission has opened an investigation into the distribution agreements and practices of the major American clothing brand and retailer Guess. It wants to find out if the retail company restricted retailers from selling online to customers in other European countries. Continue reading

Delivery Hero plans €450 million IPO

Delivery Hero

The German online food startup Delivery Hero confirms it has plans for an initial public offering later this year. It will issue new shares on the Frankfurt Stock Exchange, in hopes to raise about 450 million euros. Continue reading

‘Amazon sellers don’t have to link to ODR platform’

Online Dispute Resolution Platform

Linking to the Online Dispute Resolution platform, an EU solution aimed to help online shoppers settling disputes with merchants across Europe, is obliged for all online retailers in Europe. But does this also apply to for sellers on Amazon? The higher regional court in Dresden decided this isn’t the case. Continue reading

Online stores in France fined for misleading promotions

Discount

Several online stores, including Amazon, Zalando and H&M, were fined becauses their online promotional campaigns were considered to be misleading. One of the things done was increasing the price and then apply a discount, so it looks like the product is now very cheap by comparison. Continue reading

UK among biggest ecommerce complainers in Europe

Complaints in Europe

If consumers in Europe have a problem with something they’ve bought online, they can use the Online Dispute Resolution of the European Commission to try to reach an out-of-court settlement. Most complaints came from Germany, but per capita the United Kingdom is one of the biggest complainers about online purchases. Continue reading

Sweden wants to ban online sales of alcohol

Online sales of alcohol

The government of Sweden has proposed a new law that will make it illegal for online shops to sell alcohol to Swedish consumers. The new rules are envisaged to enter into force on 1 January 2018. The law is most likely to go against the EU regulations and the European Union has declined such proposals before. Still it can be bad news for some wine sellers. Continue reading

Consumers still face restrictions while shopping online in Europe

geo-blocking european commission

Consumers in Europe are still not able to shop online in the European Union without being discriminated against because of their nationality. Online stores across the continent keep refusing customers from other countries, charging higher prices to foreign customers or creating virtual boundaries in some other way. Continue reading

Europe forbids unjustified geo-blocking by online retailers

geo-blocking european commission

The European member states today reached a common position on the European Commission’s proposal to address geo-blocking and other forms of discrimination. Online stores in Europe are now no longer permitted to offer different prices to customers from other European countries. Continue reading

Ecommerce Europe wants risk-based approach to electronic payments authentication

Authentication

Ecommerce Europe is concerned that the proposed one-size-fits-all approach to authentication undertaken by the European Banking Authority won’t help the ongoing fight against online fraud. The European ecommerce association thinks it will only damage the European ecommerce sector and opts for a risk-based approach. Continue reading

UK competition regulator warns online retailers against price fixing

CMA

The Competition and Markets Authority in the United Kingdom has found evidence online retailers are colluding on online marketplaces such as Amazon. It had warned several ecommerce companies against price fixing. Consumers were offered bad deals due to retailers discussing prices with competitors or agreeing not to undercut them. Continue reading

Italians least likely to worry about data when buying online

People in Italy are least likely to worry about what would happen to their personal data when buying something online. In Germany however, consumers are the most likely to know their online shopping data is sold to third-parties. These are some of the results from KPMG’s “Creepy or cool” study. Continue reading