For over half of the nearly 3.5 million online shoppers in Hungary, ecommerce is a frustrating experience. It seems that 9 out of 10 consumers have stopped an online order before checkout was completed.
We share lots of articles containing hard statistics about ecommerce in Europe, but sometimes these are just numbers. Sometimes it can be more interesting to know more about the consumers driving these statistics. On this page you’ll find article we’ve written about online consumer behavior in Europe.
More than two thirds of online shoppers in Germany would like to choose which logistics company sends their online order. The most important reason for this is because it enables them to influence the delivery reliability.
The Covid-19 pandemic has drastically changed the way we shop online and offline. Food retailers have benefited from it, while omnichannel non-food retailers are just starting to recover. How has the coronavirus impacted consumer trends in Europe?
Over a quarter of European consumers will remain shopping more than they did before the coronavirus broke out. And 56 percent buy online three or more products per month during the corona crisis.
The corona crisis has led to a surge in online shopping, but consumers aren’t returning more. That’s what the Otto Group has noticed. It doesn’t have a simple answer to why this is the case, and whether a general trend reversal can be derived from this.
Manufacturers increasingly want to digitize their sales- and buying processes. But what is the current maturity level of their online sales- and services capabilities? And how does it come that manufacturers act so protective in the after-sales business?
Most online shoppers in France expect their orders to be shipped for free, depending on the threshold. And one in three online shoppers even expect free shipping for all orders, regardless of the order value.
Europe has turned into a continent of online shoppers during the corona crisis. Since the beginning of the current contact restrictions, 57 percent of European consumers shop online more than ever. About one in three Europeans (30 percent) are spending more money on virtual experiences.
The online grocery market in the United Kingdom is predicted to increase by 33 percent this year. It’s set to reach an estimated value of 19.2 billion euros, up from 14.5 billion euros last year. It would mean a significant development after four years of slowing growth.
More and more consumers in Europe are buying fresh food products online. Although many shoppers still tend to buy a lower volume online than they do-instore. The only exception seems to be the United Kingdom, where 42 percent buys more online than in-store and 32% percent buy less online.
The share of people in the European Union who shopped online has increased to 60 percent. The highest proportion of online shoppers can be found in Denmark, while Estonia achieved the biggest growth over the last ten years.
The outbreak of the coronavirus (Covid-19) has a significant impact on ecommerce in Europe. Most national ecommerce associations think that it will lead to a decline in sales and a release of staff.
Online stores in Belgium have generated a total turnover of 8.2 billion euros in 2019. This is an increase of 17 percent compared to the situation one year before. One out of every four euros generated by Belgian online shops came from foreign shoppers.
Ecommerce in Sweden has showed double-digit growth last year. The online retail industry increased by 13 percent and was worth 87 billion Swedish kronor (8.24 billion euros) at the end of that year.
About three out of four Polish consumers see environmentally-unfriendly behavior of sellers when they are shopping online. Among this behavior is the use of film for packing shipments, packing food products in plastic bags and packing small products in too large packages with fillers.