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Logistics

No ecommerce without logistics. Because whenever a consumer orders something online, that product has to be shipped from one place (a warehouse or fulfilment centre) to another (the consumer’s house, a pick-up point, et cetera). So logistics play a very important role in the whole ecommerce process. In order to achieve success in the online retail industry, one has to have a very solid logistics plan in place.

Zalando tests evening delivery in Switzerland

Zalando

Zalando is testing same-evening delivery in Switzerland. The new service enables selected customers to receive their orders the same evening. Zalando is running the test with Swiss Post and Notime. Continue reading

‘Most retailers unaware of impact of delivery options’

Free delivery

The majority of UK retailers are not aware of the impact and value that delivery options have. Three out of four consumers leave their shopping card because they don’t like the delivery options, while 47 percent of retailer don’t even know their cart abandonment rate or why consumers leave their online store. Continue reading

DHL builds 500 Packstations at Lidl stores

DHL

Deutsche Post DHL Group and Lidl have partnered up to make shopping more convenient. As a result of the partnership, about 500 DHL Packstations will be built at Lidl stores in Germany later this year. Continue reading

Carrefour extends home delivery in France

Carrefour

French supermarket chain Carrefour is busy extending its home delivery service across the whole of France. By 2020, all cities with a population of at least 10,000 people will be able to make use of the service. Later this year, Carrefour also lets customers pick up non-food items they ordered online at a hypermarket within two hours. Continue reading

Germans receive the most packages

Delivery, Parcel, Package

Consumers in Germany receive more packages per year than every other citizen in Europe. Per capita in Germany there are 24 shipments per year. That’s twice as many as in the Netherlands for example. Continue reading

Lidl extends grocery delivery in Ireland

Lidl

Supermarket chain Lidl has extended its online grocery shopping and home delivery service in Ireland. The service, operated by grocery delivery startup Buymie, was already active in Dublin and now extends into the commuter counties surrounding the capital. Continue reading

France has Europe’s highest share of FMCG bought online

Ecommerce in France

In France, ecommerce accounted for a 7.1 percent share of fast moving consumer goods (FMCG) sold last year. That’s the highest share in Europe, ahead of a 6.3 percent share in the United Kingdom and a 1.4 percent share in Germany. Continue reading

Zalando wants customer to return boxes and bags

Zalando

Zalando wants to make the shipping of its packages even more sustainable. The online fashion platform is planning a pilot for reusable packaging. The customer can return the transport carrier, ie the carton box or the plastic bag, to Zalando so the German ecommerce company can use it again. Continue reading

Free delivery doesn’t increase return volume

Free delivery

Online retailers who offer free delivery don’t seem to experience having more items returned to them. Although many consumers often don’t pay for delivery, when they do return purchases, most of the time it’s not due to free delivery. Continue reading

Farfetch gives designer bags second life

Farfetch

Farfetch has introduced Farfetch Second Life: a new initiative to give designer bags a second life. Customers can exchange their beloved handbags for credit they can use to fund future purchases on the online fashion store. Continue reading