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Logistics

No ecommerce without logistics. Because whenever a consumer orders something online, that product has to be shipped from one place (a warehouse or fulfilment centre) to another (the consumer’s house, a pick-up point, et cetera). So logistics play a very important role in the whole ecommerce process. In order to achieve success in the online retail industry, one has to have a very solid logistics plan in place.

27% of top UK retailers don’t communicate during delivery

Delivery

The largest online retailers in the United Kingdom aren’t so keen on communicating with shoppers during the delivery period. As a matter of fact, only four of the 100 largest online retailers in the country provide customers with personalized information about their order status, while 27 don’t communicate at all during delivery. Continue reading

H&M limits free delivery

H&M

H&M is the latest major fashion retailer that’s changing its free delivery policy. The Swedish clothing company is now asking for a delivery fee for loyalty club members. This only applies to small online orders, but still, it’s another sign of what’s to come in European ecommerce. Continue reading

The top 30 UK logistics service providers

Logistics in Europe

The Chartered Institute of Logistics and Transport has compiled a list with the top 30 logistics and service providers in the United Kingdom. Spoiler alert: DPD Group is the number one. But who are the other top logistics companies? Continue reading

Asos will block serial returners

Asos

Asos is done with online shoppers who turn out to be serial returners. The UK fashion retailer doesn’t want customers who wear their purchases and then return them, or customers who order and return way more items than ‘the most loyal Asos customer’ would order’. Asos is now threatening to deactivate these accounts. Continue reading

Correos improves deliveries between China and Spain

Correos

Correos, the national postal service of Spain, is teaming up with ecommerce giant AliExpress and Alibaba’s logistics data platform operator Cainiao Network. The companies want to better support small and medium-sized enterprises in Spain to grow into new markets, such as China. Continue reading

The Delivery Group acquires Onepost

The Delivery Group

The Delivery Group announced it has acquired independent postal management provider Onepost. It’s unknown how much the UK postal and ecommerce operator paid for Onepost, but it will bring together two major players in the British mail and ecommerce sector. Continue reading

Albert Heijn tests delivery robot

Albert Heijn

Dutch supermarket Albert Heijn has revealed a sneak preview of its latest innovation. The company is working on delivery robots. During this summer, the little robot cars will deliver groceries to customers on the High Tech Campus Eindhoven, home to more than 140 tech companies and institutions. Continue reading

PostNord tests parcel boxes in Denmark

PostNord

PostNord has started a pilot project to test a completely new infrastructure for the delivery of parcels. Together with the company Swipbox it started an experiment in Kolding in Denmark to deliver parcels to digital parcel boxes that are in close proximity to consumers’ homes. Continue reading

Polish startup Packhelp raises 8.8 million euros

Packhelp

Packhelp, a startup from Poland that allows users to design their packaging, has raised 8.8 million euros in a Series A round. White Star Capital led the investment, while existing investors participated. With the money, Packhelp wants to boost its growth in Europe. Continue reading

Monoprix wants to expand partnership with Amazon

Monoprix

French supermarket Monoprix, a subsidiary of Casino Group, wants to further expand its partnership with Amazon. The two companies started working together last year, with Amazon delivering groceries in France through its Amazon Prime Now program. Continue reading

DPD opens pickup points in shoe stores of Obuv Rossii

Obuv Rossii

Russian footwear retail chain Obuv Rossii has announced a new project with DPD, the largest commercial operator of express delivery in Russia. The two companies have completed a trial of pickup points in Obuv Rossii’s shoes stores. The pilot was launched with about 20 shops, but in the future, 150 more stores will be connected. Continue reading

Ecommerce shipping in Germany 2018

Shipping

A new study focuses on the strengths and potential capabilities in checkout, shipping and returns of the 100 largest online shops in Germany. It shows that online retailers are throwing away millions of euros in potential sales every month, because after checkout retailers don’t focus on the customer anymore. Continue reading

Uber Eats and Foodora leave Austria

Online food delivery service

A few days after Uber Eats announced it would withdraw completely from Austria, another food delivery service, Foodora, shares the same message. But the Delivery Hero-owned company disappears from Austria, because the parent company focuses on its other food delivery service, Mjam, instead. Continue reading