We share lots of articles containing hard statistics about ecommerce in Europe, but sometimes these are just numbers. Sometimes it can be more interesting to know more about the consumers driving these statistics. On this page you’ll find article we’ve written about online consumer behavior in Europe.
Only 14.77 of online shoppers return to an online store to place a second order. And even fewer customers become regular customers. Sellers should implement more well-timed measures to engage repeat customers, according to a recent study from Uptain.
Online consumer spending in Europe grew by 7 percent last year, reaching 819 billion euros. For this year, industry associations Ecommerce Europe and EuroCommerce expect another 7 percent growth. Online spending is growing particularly strongly in Eastern Europe.
In the first half of the year, consumers in the Netherlands spent more than 17 billion euros online. Compared to the same period last year, this represents a decline of 1 percent. Spending on services fell sharply, while spending on products increased slightly.
Most online sellers in Türkiye use only one marketplace to sell their products. This makes them highly dependent on the algorithms, pricing, and other conditions of that platform. Trendyol and Hepsiburada hold an enormous market power.
From February through July, Shein served an average of 145.7 million European shoppers per month. That is over 15.2 million more than in the previous six months. The Chinese online fashion platform is more popular in the European Union than Temu, although its growth is slightly less steep.
In the first half of this year, Temu attracted an average of 115.7 million Europeans to its platform each month. That’s 12.9 million more than in the second half of last year. Remarkably, the growth in Temu’s top European markets was above average.
Half of European consumers shop in secret. The main reasons for stealth shopping are embarrassment and a wish to avoid arguments at home. Six out of ten secret shoppers hide their purchases from a romantic partner. Parents are the second most common group left in the dark, especially in Italy where many young adults live with their parents until around age 30. In other EU countries the average leaving age is 26, in Germany even 24.
ECDB presents a new ranking of the Dutch ecommerce market, based on gross merchandise value per domain name. The top 10 includes four Dutch and three Chinese players. What is striking is that the latter are growing much faster. We were given a preview.
Last year, online fashion sales decreased 7 percent in Switzerland, compared to 2023. The total online revenue for fashion came to around 2.4 billion euros in the country. The online share of the fashion market in Switzerland was around 30 percent.
Compared to other German-speaking countries, Swiss consumers shop online less frequently. Just 18 percent of them shop online at least once a week. In Germany, for example, that share comes to 28 percent.
Chinese online marketplace Temu is gaining ground in France. For the first time, it has entered the top 15 of the biggest fashion sellers in the country, in terms of unit volume. It is just behind Zara. Vinted is still in first place.
According to the German government, cancelling an online purchase should be as easy as placing an order. The Ministry of Justice has announced a cancellation button for online purchases of goods, services, and financial products. The perpetual right of withdrawal is being abolished.
Online revenue in Spain has increased 13.1 percent year-over-year in 2024. The total online revenue came to 95.2 billion euros. In the last quarter of the year specifically, online turnover increased 13.4 percent compared to a year earlier.
“The upswing is here”, writes bevh above a report on online retail spending in Germany. According to the industry association, consumers spent 39.84 billion euros on products online in the first half of this year. This marks a 3.5 percent increase compared to the same period last year. The growth was even stronger in the second quarter.
Smaller online businesses in Germany, Austria, and Switzerland are not benefiting from the restored growth in online spending. On the contrary, their revenue is decreasing. “It is becoming increasingly difficult for smaller online stores to maintain their position in the market.”