The Netherlands

Below you’ll find all the articles we’ve written about Dutch ecommerce, online retailers, acquisitions, cross-border initiatives and more. If you want to know more about the Dutch online retail industry, check out our information page on

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PostNL courier now also accepts returns

PostNL courier now also accepts returns

Couriers from PostNL who deliver parcels to customers' homes, will now also accept parcels that need to be returned to an online retailer. By offering this new service, PostNL hopes to the reduce the amount of trips to the supermarket or store, where most customers hand over their returns.

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Highest online store density in the Netherlands

Highest online store density in the Netherlands

The Netherlands has the most online stores per capita. In this country, there are about 80,000 online stores with a population of 17 million. That means there are 214 people per online store, a density that's nowhere to be found anywhere else in the world. In the Netherlands, online shops have to fight hard for every visitor.

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Albert Heijn is testing smart door lock

Albert Heijn is testing smart door lock

Dutch supermarket chain Albert Heijn is currently experimenting with a smart door lock, so groceries can be delivered to a customer's place, even when the customer isn't at home. The test is part of Albert Heijn Online Labs, which invents and develops new concepts to improve the supermarket's service.

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