lightspeed ecommerce


Ecommerce accounts for 14% of total sales Douglas

German perfume and beauty retailer Douglas

During the first nine months of this year, the German perfume retailer Douglas saw its ecommerce sales increase by 17.8 percent compared to the same period last year. The online segment of Douglas is now worth 303 million euros and it accounts for 14 percent of the company’s total sales. Continue reading

Nordic menswear brand Oscar Jacobson expands in Europe

Oscar Jacobson

The Nordic menswear and golf brand Oscar Jacobson is investing more in omnichannel retail as it is expanding its business in Europe. The company currently sells its menswear fashion items online in the United Kingdom and Sweden, but it will soon sell both online and through stores in Norway. Continue reading tests live-chat with showroom staff

Online retailer is testing a feature which enables online shoppers to chat live with showroom employees, so they can get help with queries and shopping decisions. For the implementation of its live-chat, has partnered with live-chat company Hero. Continue reading

‘Luxembourg does too little with ecommerce’

Ecommerce in Luxembourg

It seems that retailers in Luxembourg are still not keen on digitalization. Just 7 percent of tradespeople in this Western European country have an online shop for their goods or services. While other countries in Europe are embracing ecommerce, Luxembourg seems more reluctant. Continue reading

‘Physical stores are the weak link in Swedish omnichannel’

Physical stores

Consumers in Sweden don’t think highly of traditional stores, it seems. A third of shoppers expect to be disappointed by the in-store experience and one in four think the store is outdated when compared to online shopping. The in-store journey should be more connected with customers’ online shopping habits if Swedish retailers want to improve their conversions, a study suggests. Continue reading

51% of UK ecommerce happened via mobile

Mobile payments in Europe

For the first time ever smartphones and tablets accounted for over half of online sales in the United Kingdom. During the period November 2015 to January this year, 51 percent of UK online retail sales took place using smartphones and tablets. This is a significant increase on the 45 percent share recorded in the third quarter of last year. Continue reading

Media-Saturn chairman: “online has its limits”


The Media-Saturn Group wants to open 50 new physical stores across Europe. The German electronics retail group wants to focus more on its omnichannel-strategy. Although the company’s goal with the internet business is still to be worth 15 to 20 percent of its total revenue, the resurrection of the physical store has come in between, says Pieter Haas, chairman of the management board. Continue reading

UK supermarket Sainsbury’s wants Argos

UK supermarket Sainsbury's wants Argos

Supermarket chain J Sainsbury disclosed yesterday that a 1 billion pounds bid for Home Retail, owner of retailer Argos, was rejected two months ago. It’s now thinking about making a formal offer. With the desired acquisition of Home Retail, which also owns Homebase, Sainsbury’s wants to fight the competition of online ecommerce giant Amazon and discount supermarkets Lidl and Aldi. Continue reading

European countries approach omni-channel differently

Different omni-channel approaches in Europe

For ecommerce players, having an omni-channel approach is getting more and more important as customers continue to demand ever-higher levels of service. This requires retailers to adapt new models and be everywhere the customer wants them to be. Specific approaches to omni-channel however, differ widely from country to country. Continue reading

New owner for Dutch retail chains Dixons, MyCom and iCentre

New owner for Dutch telecom retail chains

The Dutch telecom retail chains Dixons, MyCom and iCentre are saved. Their previous owner BAS Group was declared bankrupt, but the retail chains will continue to operate under new owner Relevant Holdings. Now 30 Dixons stores, 22 MyCom stores and 24 iCentre stores as well as their online stores will continue selling items such as white goods, telecom products and IT devices. Continue reading

Apparently Different tests smart dressing room with touch screen

Apparently Different

The German fashion retailer Apparently Different has opened a pop-up store in Berlin yesterday. In the store, customers can order products from a touch screen while they are in the locker room. Via a tablet, employees get notified of the customers’ requests so they can search the desired items and deliver them through a drawer system directly into the locker room. Continue reading

‘Retailers have to go omnichannel if they want to grow further’


Pure online shops need to evolve into an omnichannel retail business if they want to grow in the future, an omnichannel expert from Denmark says. Physical retailers need to have an online store if they still want to make profit in the near future, an omnichannel retailer from the Netherlands says. They are probably both right. Continue reading

Brits don’t want to pay for click and collect

Click and Collect

Three-quarters of British consumers believe they shouldn’t have to pay for a click-and-collect service. If they order something online and then decide to pick it up in-store, consumers think it’s more than acceptable to get that order without paying any additional fee. Meanwhile, UK retailer John Lewis revealed last week it would start charging shoppers on click-and-collect orders below £30 (€41.66). Continue reading