Denmark

SkatePro has won two prestigious ecommerce awards in a very short time. The largest online skate shop from Scandinavia doesn't think this is a coincidence. According to Carsten Schmidt, partner at SkatePro, good customer experiences equals online success. An extraordinary focus on the customer is needed at the top.

Sweden is the best country in Scandinavia when it comes to omnichannel retail, a new study shows. However, there are still plenty of retailers who are defined as omnichannel laggards. Especially in the furniture and interior industry, companies haven't fully embraced an omnichannel strategy, while in consumer electronics omnichannel is more common.

Trustpilot has raised 73.5 million dollar, or 66.9 million euros, in a Series D investment round. The round was led by Vitruvian Partners, but previous investors DFJ Esprit, Index Ventures, Northzone and Seed Capital Denmark also contributed to the financing.

The Nordic Delivery Conference in Copenhagen was the setting for a debate between four big European couriers. Bring, DPD UK, PostNord and DHL discussed how delivery can be used as a competitive advantage. Here's what they said.

Consumers in Sweden, Norway, Finland and Denmark shopped online for a total of 3.89 billion euros during the first three months of this year. Ecommerce increased by 7 percent compared with last year, although the Norwegian ecommerce showed some negative development. Nordic consumers are increasingly valuing the power of the recipient and want to choose the delivery method of the items they bought online.

Danish jewelry retailer Pandora has launched an ecommerce site for the US market. It's the first time the manufacturer and retailer has opened a dedicated ecommerce store for a market outside of Europe, where it already has seven country-specific online stores.

Cross-border ecommerce is growing steadily in the Nordic countries. Especially online stores in Sweden are popular among other Scandinavians. Norwegian consumers shop the most at foreign online stores. Ten percent of all Norwegians shop at Swedish ecommerce sites at some point every quarter.

Media-Saturn has witdrawn its Redcoon shops in France and Denmark because after five years, these online stores still didn't generate enough money to keep them up and running. Redcoon thinks there's more potential growth in the markets where it already has grown to a mature player.

Allyouneed.com is expanding its services in Europe. The German online grocery retailer already delivered foods and drinks in Austria, but is now ready for the next step. Allyouneed.com will deliver to customers in France, Italy, The Netherlands, Belgium and Denmark.

Seven in ten Nordic residents shopped online for a total value of 4.9 billion euros during the first quarter of this year. The most frequent shoppers can be found in Norway, as 75% of its inhabitants bought something online during the first three months of this year.

Some Nordic retailers are well known from all over the world. Take IKEA, H&M and Oriflame for example. But still, online stores from Sweden, Denmark, Norway and Finland must think more globally. Nowadays a lot of these sites only provide other Nordic languages and don’t serve markets with high demand.

The frequency of purchases made online in Denmark was down in the first quarter of this year. The amount of shoppers that bought five times or more in Q1 2013 has dropped by almost half, compared with the same period a year earlier.