Ecommerce in Belgium

Information about ecommerce in BelgiumBelgium is a Western European country that became independent from the Netherlands in 1830. It’s an interesting country, because it’s home to two main linguistic groups: the Dutch-speakers, who account for almost 60% of all inhabitants, and the French-speakers who mostly live in Wallonia. The northern part of Belgium is called Flanders and it’s on some ground connected with or focused on The Netherlands, whereas Wallonia is interacting more towards France. As of July 2013 it’s estimated 10.4 million people live in Belgium, of which 40.6% is between 25 and 54 years old.

COUNTRY
BELGIUM
Population 11.1 million people
– % internet users 82%
Online sales €9.6 billion (2016) (expected)
Online stores worth mentioning: Vanden Borre, Azur.be, Brantano

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Ecommerce events in Belgium

Every year there are several ecomerce events being organized in Belgium. We have a handy ecommerce events calendar, where you can find all the major online retail events in Europe. But you can also check out only the ecommerce events in Belgium.

Ecommerce customers in Belgium

Belgian customers primarily use cards and online bank payment methods to pay online. About 85% of online payments in Belgium get realized using online payment method Ogone. This payment provider gives customers to choose from different payment methods, including credit card payments and direct banking. PayPal is also being used. A study conducted in the second quarter of 2015 shows that the credit card was the most popular payment method during that period, used by 35 percent of online purchases. Bancontact/Mister Cash (30%) and PayPal (12%) ranked second and third.

Clothing and shoes are amongst the most popular products purchased online. About six in ten Belgians have bought online at least once, one in four Belgians order products online on a monthly basis. Almost half of Belgian consumers prefer ordering from a shop in the region or one they already know.

The ecommerce market in Belgium

It’s relatively hard for an online merchant operating in Belgium to conquer the hearts of all its inhabitants, as the country is deeply divided into two parts: Dutch-speaking Flanders and French-speaking Wallonia. In Western Europe, Belgium was relatively late with embracing ecommerce. As a result, a lot of tech savvy consumers went (and still are) shopping online abroad, especially at Dutch online shops. This also led to several big online merchants from the Netherlands opening .be-webshops that are focused on attracting Belgian consumers. This way, Belgian ecommerce is still facing the results of diving a little bit too late in the ecommerce pool.

The ecommerce industry in Belgium was worth 8.2 billion euros in 2015 and expectations are it will be worth 9.6 billion euros in 2016.

Big online stores in Belgium

There are some big online players from abroad, like Zalando (Germany) or Bol.com and Coolblue (both from the Netherlands). There are also a few big Belgian online retailers, like ZEB, Schoenen Torfs and Bel&Bo.

Latest news about Belgium

Zalando introduces personal shopping service Zalon in Belgium

Zalando has launched its curated shopping service Zalon in Belgium. The free personal shopping service for men and women offers its customers personalized advice from fashion experts. Zalon by Zalando is now available in five European countries.

Ecommerce in Belgium: €9.1 billion in 2016

Ecommerce in Belgium was worth 9.1 billion euros in 2016. Last year, consumers spent 10 percent more on products and services online than they did in 2015. The online share of total retail has increased from 14 to 16 percent.

Online contact lens supplier Maternia expands in Europe

Maternia, the biggest contact lens retailer in the Czech Republic, has expanded its online reach in Europe. The company opened its online store in Belgium, which is now the 15th country in Europe where Maternia is active.

How to succeed in the Dutch and Belgian ecommerce market

The Netherlands and Belgium have a combined population of 28 million people, a gross domestic product of 1.08 trillion euros and English is spoken widely. The two countries offer an attractive market to international retailers looking to expand into new territories. A new guidebook helps companies who want to sell Continue reading

Just Eat and Takeaway.com swap local websites

Dutch food-order company Takeaway.com has sold its British website to its competitor Just Eat. The news follows just a few weeks after Takeaway.com acquired the Benelux businesses from Just Eat. Both companies couldn’t get a grip of the local market: Takeaway.com had trouble conquering the UK, while its presence was Continue reading

Read all our articles about ecommerce in Belgium.

Last update: September 2016