A new study focuses on the strengths and potential capabilities in checkout, shipping and returns of the 100 largest online shops in Germany. It shows that online retailers are throwing away millions of euros in potential sales every month, because after checkout retailers don’t focus on the customer anymore.
Essilor International is actively expanding its footprint in Europe and Latin America with four different acquisitions. In Germany, the optics company acquired online retailer Brille24, while in Greece, Essilor partner Shamir acquired Union Optic.
Deutsche Post DHL will be focusing more and more on the network of Packstations it has across the country and less on innovations such as delivery robots and parcel boxes installed at customers’ homes.
Things aren’t looking good for online retailer Lesara. The insolvent ecommerce player is searching for investors and it almost got one interested to take over. But at the last minute, that investor dropped out. Now, the inventory will soon be on sale and there are several parties interested in acquiring Lesara’s logistics center.
Ecommerce in Germany has increased by 11.4 percent last year. At the end of 2018 the online retail industry was worth 65.10 billion euros. And that’s mostly because of the strong development of online marketplaces.
Customers in Germany are insufficiently informed about the price of a product when they buy something using an Amazon Dash button. And this is in violation of the law, the Higher Regional Court of Munich revealed.
Online retailer Otto says it’s the first ecommerce company in Germany that enables instant payments for its customers. Thanks to a cooperation with Hanseatic Bank, Otto claims it’s able to offer a better service, like faster delivery, now customers can transfer money instantly.
Micolet, the second-hand fashion marketplace from Spain, is expanding in Europe again. The company is busy making the sales process available to customers in Germany. Right now, only customers in Spain can sell their fashion items through Micolet.
One in eight online purchases in Germany is sent back to the online retailer. Currently, 12 percent of products ordered online won’t stay with the customer. Two years ago, this share was still at 10 percent.
Dutch food delivery group Takeaway.com has acquired the businesses of Delivery Hero in Germany. The acquisition comprises the Lieferheld, Pizza.de and Foodora brands in Germany and is in return for cash and a equity stake in Takeaway.com.
Swedish furniture and hardware store Clas Ohlson is changing its business model. The retailer becomes online only in the United Kingdom and Germany and thus shuts down all its physical stores. Well, not all, as the store in Reading will remain open.
The new startup Panda.black wants to make way for German retailers and manufacturers in China. The president of ecommerce association Bundesverband Onlinehandel is behind this platform that wants to build a digital bridge between German dealers and the Chinese ecommerce market.
Fiverr.com has launched in Germany. The online marketplace for creative and digital services now has a localized website with country-specific functions for Germans. This launch marks the first European branch of the Israeli tech company.
The Bundeskartellamt, whose task it is to protect competition in Germany, will examine how Amazon operates in Germany. The main concern is that Amazon is an online retailer itself, but it also has opened its German marketplace for external vendors. Is Amazon abusing its market position?
Klarna has launched its own financing program for SME retailers in Europe. The new initiative is called Boost and is aimed to further support retailers in accelerating their growth. The company promises the application process will be simple and straightforward.